Jacob Andersen runs ITSM Consultancy Services.
ITSM Consultancy Services are ready to assist you and your organisation with:
We help business achieve their visions through transformations that leaves a lasting positive impact on its customers.
Has helped companies in Retail and Finance implement, assess and improve their SIAM setup.
co-author / reviewer on:
SIAM Foundation Body of Knowledge
SIAM Professional Body of Knowledge
SIAM Health Assessment
Experience in Service Management since 2000.
Profound knowledge and experience on helping business with:
ServiceDesk
Change Enablement
Vendor Management
Request Fulfillment
Service Introduction
Problem Management
Large experience in helping Dev-teams and QA functions optimizing and developping the quality of their documentation.
Since 2000 I have worked for and with different companies in different domains. In the areas of Customer Service, IT Service Management, Business Development, Project Management and Technical Documentation.
Contributing to each company’s devolopment and them giving me the oppurtunity to learn and develop which I am most thankful for.
Some of them are listed here:
